Question

Connection to Spotify was lost - constantly

  • 27 September 2017
  • 3 replies
  • 351 views

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been connected to my Pandora account for years, no problem. I just added Spotify today and it will not play ANYTHING. Arghhhhh! All it does is tell me that the connection to Spotify was lost, over and over and over.

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3 replies

Userlevel 5
Badge +3
Hi Houston, welcome to the community, we'll be happy to help. For this type of issue, we'll want to get our eyes on a diagnostic. Can you follow the steps to submit one and then post the number here?
I am having the same problem after connecting to a new router. I can play music from my device, but cant con ect to spptify.
Same message here - have sonos connect, play 1 and 2 play 5s - no issues with Spotify ever - since last upgrade constant issues with connection problems - number is: 8136812. can you please have a look?