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"connection to spotify was lost" and "connection to Google music was lost" Can't play anything


Just stopped today. Had a Sony SmartTV installed -- could that have done it?
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Best answer by Theo99 15 August 2019, 23:26

Thanks for your reply. I am using Google WiFi, which is connected by ethernet to the modem. I'm using two S1 speakers, which show up on my controller. (I don't know how to determine what controller I'm using; but I know there isn't any further update for it.)
I unplugged the Google WiFi from the modem and replugged it in yesterday. That didn't help -- still couldn't use Spotify or Google Music. I could, however, play a radio station from TuneIn. Today, thank goodness, Spotify and Google Music work. Don't know what did it, but everything is working now. Again, thanks for your contribution.
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Userlevel 4
Badge +11

Hi @gjgijsbert ,

There has been reports of a Spotify outage and it should now be resolved by now. Are you still having issues initiating playback from Spotify?

The connection to Spotify was lost.

I did the diagnostic test, the number is: 2128162894

Thanks for the reply Jeff.  Rebooting the speakers did the trick, cheers.

Userlevel 7
Badge +20

@gudone Hi there, it sounds like your Sonos system is not able to communicate beyond your router. Most of the time rebooting the router and speakers clears issues like this up by updating the network information used. Try that, and let me know how it goes.

I am having the same issue today.  Sonos can not play either RadioPlayer or Google.  Software updates and diagnostic submission also not working.

Is Sonos having issues?

we had a power outage this morning so everything would have rebooted - is that the issue?

Userlevel 7
Badge +20

@EyalL Hi there, 

 

Thanks for sending in the report. What device is your Play:5 wired into? There were some wireless errors showing up earlier in the report, did you have your Play:5 connect wirelessly previously? If so, check out this guide, which has some great troubleshooting steps to help clear up the wireless signal.

 

There are some authentication errors showing when the speaker tries to play Spotify. This could be due to the wireless issues, but shouldn’t be an issue while the speaker is wired. Try removing Spotify from the speaker while it is still wired in, then try to add it back.

 

Also, it can sometimes help to fully reboot your router, Orbi, and Sonos speaker.

 

 

Hi,

same problem with my Sonos play 5.

I have an orby system, that connect to the router with Ethernet.

Getting the same error “...connection to spotify lost”.

I just submit a diagnostics (Number 1422177178).

Is it possible to look at that diagnostics to help me solve the problem?

 

I do know there was a TuneIn outage this morning, but that wouldn't have affected Spotify or Google music.

Glad everything's working for you today.
Thanks for your reply. I am using Google WiFi, which is connected by ethernet to the modem. I'm using two S1 speakers, which show up on my controller. (I don't know how to determine what controller I'm using; but I know there isn't any further update for it.)
I unplugged the Google WiFi from the modem and replugged it in yesterday. That didn't help -- still couldn't use Spotify or Google Music. I could, however, play a radio station from TuneIn. Today, thank goodness, Spotify and Google Music work. Don't know what did it, but everything is working now. Again, thanks for your contribution.
Seems unlikely, but it is possible that the TV is generating enough wifi interference to cause disconnection. Fairly easy to test, just unplug the TV from the wall, and see if anything changes.

I'm willing to bet it doesn't, it's hard to see that a new TV would generate enough interference to disrupt the ability of the speakers to reach your wifi router.

So, do you have one of your speakers connected to your router with an ethernet cable? If not, go ahead and do that, and see if, after a minute or two, they all show up in your controller.

Speaking of the controller, what version are you running? What device(s) are you running it on? What OS versions are on those devices? Which Sonos speakers do you have? Is there a chance that someone turned off the 2.4ghz channel on your router, leaving only the 5Ghz channel active?

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