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Connection to Spotify was lost



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There must be a proper fix for this, most frustrating thing ever , I have done everything mentioned above thread and still the same , plays a few songs then just stops. I did t know you could add the app on Spotify, so did this .. still after a few songs it will just stop . Same on my phone or if I play from PC … what is the answer Sonos Team ???  

Userlevel 7
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Hi @Hp202190 

Your Sonos system seems to have a few problems. First, your WiFi seems to have both frequencies on the same credentials and is “band steering” your devices to connect to 5GHz, which they will refuse to do. Additionally, Sonos devices talk to each other directly, using the same channel as your WiFi. As your WiFi access points are on channels 6 and 11, they aren’t always able to do this. There is also some multicast flooding affecting your Sonos system. I think you may possibly have too many WiFi access points - a lot of frequency congestion is reported.

To remedy all this, I recommend you connect at least one Sonos device to ethernet and test the whole system’s performance. This will make the unit(s) transmit a private WiFi for Sonos, much like your old Bridges used to do and bypass the WiFi you have, and the problems Sonos is having with it. Please change the channel they use to 1 (Settings » System » Network » Change SonosNet Channel » 1). Please also set your UniFi system to only use one channel (6 or 11, not both).

If that’s an improvement, make the wired connection(s) permanent. Ideally, you’d have a wired Sonos device to cover each half of your home.

To filter the multicast flooding out, I recommend checking your router’s network settings for IGMP Snooping/Filtering and enable it.

If the wiring of Sonos to the network does not help (it looks like you have some thick interior walls), or even if it does, disabling QoS (Quality of Service) and Airtime Fairness on your UniFi system should help. So should following these steps:

  • Log into the UniFi controller.
  • In the Settings tab, click Wireless Networks.
  • Click Edit next to the network SSID.
  • Expand Advanced Options.
  • Uncheck Block LAN to WLAN Multicast and Broadcast Data.
  • In the Settings tab, click Sites.
  • Disable Auto-Optimize Network.

Finally, using an ethernet-wired unit as the first room selected when creating a group will make the network path that the data follows the most efficient. If you remain on WiFi, I recommend experimenting with different rooms in charge. Those likely to have the better WiFi connection are the best choices.

I hope this helps. If it doesn’t, I recommend you get in touch with our technical support team for some in-depth and real-time troubleshooting of your Sonos system.

 

 

This is happening to me too!!!

 

1768319446

I had the same issue, reset everything multiple times in multiple orders, nothing worked. 
 

Fixed it by playing a sonos radio playlist then switching back. Id say its a Spotify Authenticator issue, no issues since!

Easy fix for devs would be if the error code appears then it automatically plays a silent song on sonos radio for a few seconds then switches back and retries. 
 

You’re welcome…

This crap happens all the time. It’s temporary and usually resolves itself. FWIW, the problem doesn’t happen when you try to play music from Amazon; only Spotify. I don’t know who’s fault it is but it’s insanely annoying. 

Userlevel 7
Badge +18

Hi @alan278 

We consider this issue closed, so you may be experiencing issues due to something else going on. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

Connection to Spotify was lost - “And thanks for the diagnostics - I was able to confirm that you’re being affected by a known issue that we are currently investigating.” Has this issue been resolved?

i’m looking for an update - anything yet?

thanks, as i';m also experiencing this issue

There’s been no indication at this point that Spotify’s engineers have been able to resolve the issue, despite the assistance of Sonos’ engineers. There would like be a lot of various threads that have a response from Sonos when it occurs, since there are over a dozen separate threads currently discussing it as an issue. 

Connection to Spotify was lost - “And thanks for the diagnostics - I was able to confirm that you’re being affected by a known issue that we are currently investigating.” Has this issue been resolved?

Userlevel 7
Badge +18

Hi @Indrasentosa 

Welcome to the Sonos Community!

I recommend you make sure both the Sonos and Spotify apps are up-to-date, then reboot your phone/tablet and switch off your router and Sonos speaker(s). Once the router has been off for 30 seconds or more, switch it on and wait for WiFi to return before switching on Sonos again.

If you then still can’t connect Spotify to Sonos, try removing Spotify from Sonos and add it again:

Remove a music service account from Sonos

Add a music service to Sonos

If that doesn’t help either, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

I have the same issue and I cant connect to the sonos speakers using spotify app as well, it’s stuck on connecting. Please help.

Userlevel 7
Badge +18

Hi @KBeaumont 

Welcome to the Sonos Community!

And thanks for the diagnostics - I was able to confirm that you’re being affected by a known issue that we are currently investigating.

Other than you perhaps needing to install a future update, this is up either Spotify or ourselves to fix - there’s nothing you’ll be able to do to fix the issue permanently. Some users have noticed an improvement after rebooting their entire Sonos system, however. I recommend taking the opportunity to reboot your router by removing power for 30 seconds too.

 

Edit: Or as you have already mentioned, play Spotify on Sonos from the Spotify app.

Try resetting the Sonos app under App Preferences and rebooting your phone. If that doesn’t work, try re-installing the Sonos app.

Thank you for your advice, unfortunately I tried this and still the problem persists.

Userlevel 7

Try resetting the Sonos app under App Preferences and rebooting your phone. If that doesn’t work, try re-installing the Sonos app.

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