Answered

Connection to Spotify was lost

  • 13 January 2019
  • 1 reply
  • 235 views

Diagnostics: 1257715800.

Same problem as others, Spotify connection keeps losing- but on some days (weeks) it’s good, others it’s bad. Playbar is fixed through cable, directly into the router- everything else is via WiFi.
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Best answer by Edward R 15 January 2019, 12:51

Hi, Piko. Thanks for the diagnostics report. This is likely due to WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any changes, please submit further diagnostics and respond with the confirmation number. Many thanks in advance.
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Userlevel 7
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Hi, Piko. Thanks for the diagnostics report. This is likely due to WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any changes, please submit further diagnostics and respond with the confirmation number. Many thanks in advance.