Question

Connection to spotify lost

  • 18 December 2016
  • 1 reply
  • 150 views

Just recently signed up with Spotify and am having the following problem. I can play Sonus on the Spotify app. However when I try to play Spotify on the Sonos app I get the following message : "on able to play XXX song, Spotify connection was lost ". I have Spotify premium service. Originally Spotify was working through my Sonos account and then when I changed from my free trial Tucson is premium I keep getting this error message. Does anybody have an answer?

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1 reply

Userlevel 7
Badge +20
Hi RobertLedonne,

Please send in a diagnostic report from your system and reply with the confirmation number, I'll take a look for you.