Sonos runs well with Sonos app. when i try to connect to Play 5 (1st g) through Spotify app, it displays connecting but don't connect. Which was working perfectly few weeks ago! How can I solve this problem?
Best answer by John G
After you have gathered the above information then please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While we are powering on then re-boot the device(s) you are running the Sonos app with. When you are reconnected then test the music playback for 30+ minutes from Sonos Radio, TuneIn and Spotify. You can then follow up with the test results here along with a second diagnostic report number while the music is playing.