Connection or app issues

I'm having a number of problems with my system.

- Will occasionally stop me from adding or removing systems from a playback group.

- Systems are disappearing, before randomly returning.

- Playback is stopping, or music is repeatedly restarting.

All in all I'm getting more and more frustrated with Sonos.

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5 replies

Userlevel 7

Have you tried rebooting your router and phone?

Yes, it's still problematic.

The problems you experience couldbe caused by wifi interference. Take a look at this article:

If that does not resolve your problems submit a diagnostic within few minutes of an issue and post the number here for Sonos to look into, or call Sonos Support to discuss the diagnostic.

Userlevel 7

You could also try wiring one of your Sonos speakers directly to your router with an ethernet cable.

Diagnostics submitted: 415794837


Unfortunately connecting directly to the router is not a realistic option.

I'll look into the interference issue but I'm hoping someone from Sonos can pipe in?