Hello Sonos Community. I am having an issue when playing music from Spotify. When I play music from Spotify on more than 4 units grouped together, the music will cut in/out between the speakers for about the first 30-45 seconds of the song. After the first 30-45 seconds then all the speakers will join in and play together in sync. When Spotify naturally goes to the next song the issue is not present, but if I select another song before the current song ends then the issue happens again. If I play from Spotify on 4 units or less then this issue doesn’t happen; when I select a song all 4 units will play immediately, or within the first few seconds.
The issue is consistently happening when playing on more than 4 units. It also seems to only happen when playing from Spotify. If I play from my local library on my iPhone or from Soundcloud then the issue doesn’t happen. I have been working with Sonos support for about 2 months now with no luck, so I’m hoping maybe someone else has come across this issue.
2 Sonos Connects
5 Sonos Ones (Gen 2)
2 Symfonisk speakers
1 Sonos Boost
Asus RT-AC68U Router
These are the steps I’ve tried so far:
- Rebooted router and all Sonos units
- Rebooted AT&T modem
- Factory reset the router
- Changed Sonos Net to Channel 1 and set router to Channel 11
- Turned off QoS on the router
- Changed Spotify streaming rate to the lowest quality
- Turned off Asus AiProtection
- Setup Sonos units on the AT&T modem
Side note - I added the Boost to my setup about a while back to see if it would help, but it hasn’t made a difference. Now I’ve waited to long to return it so I figured I may as well keep it tied into everything. As of now, the Boost is connected via network cable directly to my router and all the other units are connected to it. Any help would be much appreciated!