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Connection issue

  • 10 May 2019
  • 2 replies
  • 102 views

I’ve got 2 play 5s 2nd generation and a playbar the end of last week the play 5s stopped playing I’ve since spent hours trying to reset the room and and even set it up as a new Sonos account one of the play 5s is not connecting then starts flashing orange ive swooped the speakers over and still doesn’t work
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Best answer by ratty 10 May 2019, 20:34

Restart your entire network to eliminate any possible IP address conflicts.

If that doesn't help it's possibly a wireless card failure in the Play:5. You'll need to give Sonos Support a call.
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2 replies

Restart your entire network to eliminate any possible IP address conflicts.

If that doesn't help it's possibly a wireless card failure in the Play:5. You'll need to give Sonos Support a call.
Yeah I’ve done a complete reset even made a new account and tried setting it back up but wouldn’t find the speaker still I plugged the Ethernet cable in and it found it but the minute I tried playing sound it lost connection I’ve spoke with sonos and waiting to go home from work to send them a diagnosis 🤞 thanks for your reply

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