Connection and clarity issues

  • 1 January 2020
  • 0 replies

We are having two issues.  When playing Spotify on my Sonos Play 1's, we have 4 total, the speakers I have set up in the group will sometimes cut out randomly.  The larger issue is the sound quality when playing records from our turntable from the Line In function that we utilize with Sonos Connect.  Nothing has changed and suddenly the sound quality is very muffled with certain instruments and sounds.  I don't have this same sound quality issue when listening to Spotify.  I requested a diagnostic report with confirmation number 446951683.  I appreciate your help in this matter.  Thanks!

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