Connect keeps disappearing + wired white light behavior

  • 18 December 2016
  • 3 replies


My connect was recently exchanged for new one due to internal memory fault. It kept disconnecting. I got replacement which worked fine for a week or 2 but now it keeps disappearing from the controller (it is set up as separate room) also after some time the white solid light gets dimmed so that it is barely visible. Power off and on resolves the issue but I'm tired of rebooting connect every couple of hours...

Diagnostic code:6886264

Ment "weird" in the title

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3 replies

While you're waiting on a Sonos rep to respond, did you also replace the power supply to the unit, when you replaced the unit?
You mean cable? Yes I replace entire unit and cabling.