Connect:Amp player won't pause after update to 8.0

  • 7 October 2017
  • 1 reply

Userlevel 2
Just updated my system 8.0... wish I hadn't

My Connect:AMP will no longer pause/stop. I'm pressing the pause button in the software. The zone briefly stops but then resumes playback a couple of seconds later. No way to turn it off other than muting 😞 This occurs when using TuneIn radio and also tracks from Spotify

My Play:5 seems to be OK, and I haven't checked my other components yet (a mixture of 1's, 3's, playbar, sub etc)

Is there anyway to roll back the update?

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1 reply

Userlevel 7
Badge +19
Hello there,

Thanks for reaching out to the Community. Would you mind submitting a diagnostic report and replying with the confirmation number it gives at the end? This will help us to understand what is going on and help get your Sonos system back up and running. Much appreciated.