Answered

Changing mail issue

  • 18 March 2021
  • 1 reply
  • 14 views

Hello,

 

I’m changing my mail in Sonos profile and have no problem logging in.

My problem is that it request to verify that new address but i don’t receive it.

I double and tripple checked … the mail is correct.

 

It’s just I don’t recive it while i can receive it on gmail (which i leave).  The new email is looking like xxx@ik.me

 

 

I even had to revert the mail back to the old one since i cannot post here if my mail is not validated.

 

Regards,

    Pasik

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Best answer by James L. 19 March 2021, 10:12

Hi @Pasik__, welcome to the community.

 

If you’re having issues receiving the verification email I recommend reaching out to our customer care team who can get one manually sent over to you.

 
 
 
 
 
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Userlevel 7
Badge +15

Hi @Pasik__, welcome to the community.

 

If you’re having issues receiving the verification email I recommend reaching out to our customer care team who can get one manually sent over to you.

 
 
 
 
 

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