Cant connect to Sonos

  • 9 December 2019
  • 1 reply

I have the Sonos Amp. It worked great but now when I open the app it tries connect to the amp but always goes to a screen that says "We can't connect to Sonos". Any ideas?

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1 reply

That’s a good indication that your controller device is connected to a different wifi signal than the Sonos Amp is. Do you have a mesh network, or a wifi extender, or even maybe have your controller on a 5Ghz network rather than the 2.4Ghz network? Might be worth, as a test, connecting your Sonos Amp directly to the router with an ethernet cable, and see if it shows up.