Answered

cant connect to playbar after recent frimware update

  • 10 December 2016
  • 3 replies
  • 210 views

Hi all,
I recently updated my Sonos firmware to enable listening feature directly from Spotify . after the update , i am unable to connect to playbar .
the palybar works fine with TV input . has anyone else faced the same issue?
Cheers
icon

Best answer by Jeff S 21 December 2016, 23:33

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Userlevel 7
Badge +20
Hi all,
I recently updated my Sonos firmware to enable listening feature directly from Spotify . after the update , i am unable to connect to playbar .
the palybar works fine with TV input . has anyone else faced the same issue?
Cheers


Hi alireza,

Do you have other Sonos components in your system? If so, it may help to reboot your PLAYBAR as this will cause it to reach out to your Sonos system and update network information, which often helps is reconnect.

If you aren't able to connect to anything on your Sonos app, please try the steps in this guide to get reconnected.

If you still aren't able to see the PLAYBAR, please send a diagnostic report and reply with the confirmation number.
Thanks Jeff , rebooting the modem and playbar fixed the fault .
Userlevel 7
Badge +20
Thanks Jeff , rebooting the modem and playbar fixed the fault .

That's great news.