Cannot locate music library

  • 30 January 2018
  • 1 reply

Userlevel 2
I update the Sonos software this morning on my MAC Air. Since then the Sonos system couldn't find the music library, so I deleted the path. When I try to create a new path for the music library I get the error message 1002, Sonos unable to add the shared folder to your music library.

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1 reply

Userlevel 7
Badge +19
Hello there, brooks340. Thanks for posting! In most cases where users express problems with their music library, I recommend giving our support technicians a call to troubleshoot this in real time. This way the technicians can set up a remote session and get a closer look at folder permissions and network settings.