Dear Sonos Support,
I am experiencing the following problem with a Play:1: when used alone, or in pair with another Play:1, it works flawlessly. However, when added as a rear speaker to the 5.1 home theater, there is no audible sound coming from it. I replaced it with another Play:1, and the issue persists on the new one as well. The other Play:1 (on the right side of the home theater) works correctly.
It does not matter if the sound comes from the home theater: the problem persists when streaming music as well. The only way to have sound back from it is to unpair it from the home theater.
Weirdly enough, when I add the Play:1 to the home theater, I hear the chime sound from both the rear speakers. But as soon as I start listening to music or to the TV, the sound is gone. If I start Trueplay setup, the system says that one speaker cannot be heard.
I tried with both wired and wireless connection. I restarted the router and reset the speakers. Same result.
My diagnostic confirmation number is 738879246.
Best answer by James L.View original