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Cannot group after 7.0 update

  • 7 December 2016
  • 3 replies
  • 239 views
C
Rebooted soundbar and play 5 several times. cannot group.
sent in diagnostics, 6838195
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Best answer by Ryan S 7 December 2016, 21:43

Hi chucklin72, That diagnostic is only showing one Sonos product, your PLAYBAR. The PLAY:5 isn't showing up. Can you restart your router by unplugging the power for about 15 seconds? When the router is back up, go ahead and restart that PLAY:5 one more time. Let us know if it's showing up then.

If it doesn't, try wiring the PLAY:5 temporarily to the network.
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3 replies

Ryan S
Userlevel 7
Badge +26
Hi chucklin72, That diagnostic is only showing one Sonos product, your PLAYBAR. The PLAY:5 isn't showing up. Can you restart your router by unplugging the power for about 15 seconds? When the router is back up, go ahead and restart that PLAY:5 one more time. Let us know if it's showing up then.

If it doesn't, try wiring the PLAY:5 temporarily to the network.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
C
thanks! that did it. Is there any way to be able to look at the logs myself?
Ryan S
Userlevel 7
Badge +26
thanks! that did it. Is there any way to be able to look at the logs myself?

You could go to http://IP_of_Zone:1400/support/review and poke around.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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