Cannot Factory Reset Player 5 1st Generation

  • 1 October 2016
  • 2 replies

I inherited a Sonos Player 5 1st Gen from a friend moving. I cannot do a Factory Reset. I followed the instructions on line and from customer care (unplug, wait 30 secs, plug at the same time as keeping the play/pause button pressed... also tried the mute button). The light stays white and does not go into orange or green.

I am looking for new suggestions or for a repair shop in San Francisco where I can get it diagnosed.
Many thanks,

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2 replies

Are you pressing the button whilst you apply power, then keeping it pressed? It can take a while before the flashing white changes to orange/white. You'd only release when you see orange.
It only has a play/pause button - even if it has a mute symbol it's a play/pause button following a software update some while back. So I'm puzzled as to what your alternative buttons are, and wonder if you are doing it right. Worth another go now?