Cannot connect to new so os

  • 29 December 2016
  • 2 replies

I got a new sonos play 1 yesterday and set it up without any real difficulty.

Today however I am having issues with it not being able to connect. I am using an iPhone as the connection device. I am connected to the wifi I connected the play to. I can get connection occasionally for short periods of times. Sometimes it says it can't connect, other times that I am connected to my wifi network but sonos isn't. I have tried all the troubleshooting steps I can find but nothing works.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Anyone help with this at all? I have a brand new play 1 currently unplayable 😞
Userlevel 4
Badge +3
Most obvious thing to check would be to look for any network IP conflicts (two devices having the same IP address) but I guess you already tried that?