Answered

Cannot connect to iTunes folder on pc

  • 4 March 2018
  • 3 replies
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  • Chromatic Producer I
  • 32 replies
Hello,

Brand new user here and I just cannot connect tommy music folder. I get the error saying “Sonos was unable to add music folder”. I have even turned my firewall off.
Set up is windows 10 and I am using Bullguard. I have read then faq
Thanks
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Best answer by Airgetlam 5 March 2018, 00:38

Do a search on the term SMB v1 in this forum, it’s likely that you need to turn it on.
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3 replies

Do a search on the term SMB v1 in this forum, it’s likely that you need to turn it on.
Userlevel 1
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Excellent, many thanks, that is what the issue was. Real pity Sonos don't have this better advertised.
There are some of us who believe it’s a space issue on older players that they’re trying to keep in service, otherwise I think they would have updated their software/firmware to a newer version that is more widely used.

It does seem odd that it’s not in a faq, although I’ll admit to not having looked at any Win10 specific faqs for quite a while.