Hi, approx 2 months ago I started having issues with Spotify connect. I am no longer able to play directly from Spotify app.
Most of the time when in Spotify app, I can see all my Sonos speakers as available but when trying to choose either one of them I get:
- error saying that Spotify is not active on this device and music is still being played on my pc or phone
- nothing is happening
- it switches to Sonos speaker and shows that the music is playing but there is no sound coming from actual speaker and at the same time Sonos app shows that nothing is being played
- also on Sonos app I am getting errors like: the connection to Spotify was lost.
I swear I have tried all suggestions I have found here including shutting down router/sonos speakers/laptops/phones and bringing back in correct order in case there’s wifi noise (all my devices are using 2.4gh), logging in and out, reinstalling, pretty much everything but factory reset for my speakers.
Can’t be more frustrated now because nothing helps. And I do not have this issue with any other app, just spotify. but that’s what I am using 90% of time and now the only way is to use through Sonos app and this is not a great experience, I need to be able to use Spotify directly.
Just submitted diagnostics - 1934970965, can somebody look into this and help?