When setting up my new Beam, I am unable to add the speaker to the Sonos App. I tried both the wireless registration and the wired registration as well. In both configurations I see a flashing green light before beginning.
When I attempt the wired registration, as soon as I push the link button on the back of the Beam, I hear the chime and then the LED on top turns red for a few minutes. The app reports "Your Sonos product was not found". I can see in my home Router's control page that the wired Beam is receiving an IP address via DHCP.
My experience on the wireless registration is similar, although for wireless the Sonos app presents me with the MAC address of the Beam.
I've tried both wired and wireless multiple times and have power-cycled the Beam many times as well.
What else can I try here?
Best answer by Keith N
I'm not very familiar with the Ubiquiti Security Gateway (USG) and what it can effect in regards to UPnP traffic on the network. Perhaps some of our resident experts from the Community will be able to chime in? I know that if you were to contact our support team, they would likely ask if the USG could be removed from the equation giving Sonos a direct connection to the router (or whatever is giving out DHCP). This would simplify the network connection for Sonos and give us some direction on what (if possible) needs to change.