Can't reauthorize Apple Music

  • 16 November 2021
  • 3 replies
  • 193 views
P

This seems like a very common problem. I have tried other threads here but so far none have resolved this issue.

As far as I can see this only seems to affect Android. My daughter uses iPhone without issues.

When I select Reauthorize I get a spinning pink progress bar then a white screen. It progress no further forwards.

I have uninstalled and reinstalled Sonos but to no avail. I have an Oppo A74 5G running Android 11, I also tried my older device running Android 8.1.0 but that now exhibits the same issue.

My Sonos system is up to date and contains 3 other speakers 2 Play:1’s and a Play:3. I’m using Sonos S2. 

Any help would be very welcome otherwise this speaker is junk.

 

Thanks

3 replies

G
Userlevel 7

It’s a known problem with Apple Music and Sonos using an Android device. Sonos is currently investigating the problem but has not announced a timeline for when it will be resolved.

Borrow your daughter’s iPhone or use another iOS device to re-authorize Apple Music on your Sonos account.

"Receive with simplicity everything that happens to you." - Rashi
P

Thanks for your advice GuitarSuperstay.

My daughter lives elsewhere nowadays, she visited yesterday. I was thinking about junking my Sonos speakers as I thought perhaps they had finally made them obsolete, there was a threat a year or two ago. But she found she could authorise her account. 

Anyway, so just a moment ago I dusted off my old iPhone 6 from the drawer & luckily the Sonos app still runs on iOS 12. It works and reauthorised easily! So now I can once again listen to my Apple Music playlists, I’m good until Sonos stop supporting this version of iOS.

Hopefully Sonos fix this one soon, otherwise I might just pull out the old hifi and go back to using that.

Airgetlam

You should be able to again use your Android device, having reauthorized using your iOS device. 

Bruce

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