Question

Can't locate music Library


I have SONOS Play 3 and connected to my windows pc by ethernet. It has worked well but now keeps telling me it cannot connect to DESKTOP-RIDFGO6. I have tried unplugging and turning my router on , and all the hints on the help site but still no joy.

Anyone any idea what the desktop bit is and how I get my loely SOnos system working again

1 reply

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Hello and welcome to the community. The 'DESKTOP-RIDFGO6' is the computer's network name that Sonos is looking for to access the Music Library over the network. To help determine what might be causing this error please reply back with a diagnostic number after following these steps: https://sonos.custhelp.com/app/answers/detail/a_id/142

Additionally double check the PLAY:3's Ethernet connection and if it is wired to the PC you'll want to move this connection over to one of the router's Ethernet ports.

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