I have a Playbar (wired) and a Sub (wireless), to which I want to add 2 Play:1s as surrounds.
When trying to add the Play:1s, the configuration always fails with message “There was a problem adding your surrounds...”: after the failure, the 2 Play:1s appear to be there (+Sub+LS+RS), their controls work correctly (eg: I can volume up or down the sound coming from the Playbar), but no audible sound is perceived from them. This happens ONLY when the configuration is started with the Playbar wired.
If I put the Playbar in wireless mode, the configuration succeeds and sound comes from the Play:1s: however, as soon as I put the Playbar back to wired mode, the Play:1s are silent again.
I tried everything: I reset the Play:1s to factory, reset the router, changed the SonosNet channel, but nothing works. If the Playbar is wired, the Play1:s are silent, no matter if I am playing homecinema or streaming music.
I submitted 2 diagnostics:
- 1260792362, where all my tests described above are logged
- 1698362511, where I succeeded to add the surrounds with wireless Playbar, and where they fail again when switching the Playbar back to wired mode.
Thank you in advance for helping,
Best answer by James L.View original