I’ve had a few issues with the kit since buying it and would go as far as to say I’ve never really had it working without any problems, mostly just small niggles until now. Most recently I’ve been getting the “can’t connect to Sonos network” message through the app and this is now making it really difficult to enjoy the system. I recently got a new router and this seems to have made the problem worse but I did have this issue before getting a new router. Unplugging the router and plugging it back in does solve the issue after a few tries but then the issue comes back quickly, some times within the hour. The music will cut off then I’ll close the app and re open and it can’t connect. I notice the issue more when the speakers are grouped but I’m unsure if this is just a coincidence.
I’ve tried turning the wi fi off and then rebooting the speakers one by one and I’ve tried following the steps for the “update wi fi settings” option through the app.
diagnostic report 1285473722.
Currently running 2 x play one, a beam and a play 5.