Can't connect to WiFi, even with ethernet

  • 12 January 2021
  • 1 reply

Sonos One cut out half way through playing. I have tried everything trying to connect it. Rebooted, factory reset, wireless, wired and it still won't connect. I have rung up and they told me to get an ethernet cable, which I did and still didn't work.


do I send it back? the people on the phone seem to be reading off instructions and do not tell me anything more than is online.

1 reply

Unless you purchased it from someone other than Sonos, sending it back likely requires some sort of  RMA, so talking to those reps is likely your only path.