Hi,
So we’ve had a Sonos One in our bedroom for some time, and last year decided to get a Beam and two SLs to create a surround sound in our Living Room. Great. Everything was easy peasy to set up, sounds fantastic, no problems whatsoever.
Early March things started to suddenly go a bit wrong; products randomly dropping off the app and reappearing, whole rooms disappearing, and we weren’t really sure what’s going on. I assumed it was something to do with wifi connection and needing a dedicated channel to minimize interference or something, and thought the Boost would be the best way to go about solving it. However, plucking £100 out of the air wasn’t easy, and with the beam still plugged in to the tv and working on that front, we put it on the backburner and decided to wait a while before investing.
Sonos Boost arrived today. Everything has disappeared off my app now anyway and it says ‘Can’t connect to Sonos’ at the top. Been through the whole troubleshooting article to fix it, no joy. So off we go with setting up a new system (yes, we chose that option) plugging in the boost and connecting it to the router. Hooray! It is connected, super easily, and shows on the app as a wired product without issue.
Now, we took one of the SLs and plugged it in via ethernet to the router (it wouldn’t work wirelessly), and it still won’t find the product even with it connected directly to the router. Tried the Beam and it’s exactly the same.
So we’ve done a factory reset on all of the products, and tried to connect them to the app, adding them as new products to the new system with the Boost, both wireslessly and using an ethernet cable, and every time it finds the product, but then when you try and connect and set it up, it says it can’t connect.
I really dont know what the heck is going on anymore and it’s the most frustrating thing - my stress levels are through the roof. Going through the various troubleshooting articles on here and they’re easy to follow, but the products just aren’t connecting for anyone.
I went onto my profile to look at my system just now, and all of my products show on there. Slightly strange that all of them bar the boost that was registered today say they were registered in March 2020, which isn’t true, they were all registered in 2018/2019. But this was around the time they all started going wrong…
Planning on ringing customer services on Monday, but with it being Friday night and they’re closed at the weekend, just wondered if anyone had some wisdom to shine on the situation?
I’m confused about:
- the registration date that appears as March, when I didnt do anything to the products at that time
- how long after doing a factory reset do the products disappear from your system? Could this be interfering with trying to add them to a ‘new system’ we’ve set up on the app?
- why, when using an ethernet cable to add them as new products to the system are they not found? Surely this should work? We’ve tried THREE cables!!!
Thanks in advance for any help and advice you can give.
Gael