Answered

Can't connect Sonos Playbar neither via Wifi or Ethernet

  • 15 May 2021
  • 2 replies
  • 161 views
L

Hello,

My Sonos Playbar is not able to connect anymore. I reset to factory settings, restarted wifi, connected via ethernet. None of this worked. I can’t re-add the product: It searches, finds playbar correctly, then I push the buttons to complete connection and there it fails.

Thank you for any help in advance!

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Best answer by GuitarSuperstar 15 May 2021, 16:12

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2 replies

G
Userlevel 7

You probably need to contact Sonos Support.

https://support.sonos.com/s/contact?language=en_US

 

What router are you using?

 

"Receive with simplicity everything that happens to you." - Rashi
L

Thanks, I contacted support, they tried to solve it but have to figure it out with their team. I’ll just wait what happens now.

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