Can't connect Play:1 speaker to wifi

  • 6 March 2021
  • 1 reply

  • Contributor I
  • 0 replies

We got a new router, and have followed ALL instructions (connected by ethernet and got them working) but they refuse to setup wirelessly - My phone tries to connect to the temp SONOS wifi, but next step fails - they can’t be seen on it… and there are no clear instructions anywhere for what to do. 


Before I sell them and never use Sonos again, would really appreciate some help, thanks in advance

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1 reply

Userlevel 7
Badge +17

Is your wifi 2,4Ghz b/g/n? Not “n only”?

Would it be possible to set your new router to the same SSID and password as the old one?