I have a Roam and I use either my PC (Windows 11) or my phone (Android) to access it.
I have my music on a WesternDigital MyBooklive (2TB) with the following path //mybooklive/public/music. It’s wired in to the router.
For the first 9 months this all worked fine. I put the path details in the app, it indexed everything and all was good.
Some months back it just stopped, saying that it can’t access the NAS. So I split the “music” folder thinking that it might be a size issue (despite only being 10,000 tracks) so that now I’ve got two locations with music. They are:
The Roam/S2 app can access the 11gb “roam” folder on the NAS no problem. But it can’t access the 56gn “music” folder. This suggests it isn’t an SMB issue.
Following some research on here I’ve looked at everything using “MP3tag” and there were some entries that didn’t have ID3 tags, so I’ve deleted those and it all now looks good. But still it can’t access the “music” folder. According to Windows the size is 56.9gb, there are 9,494 files, and 1,177 folders.
I’ve already been through live chat with Sonos support but other than rebooting the Roam and checking for SMB issues they’ve currently drawn a blank.
Any suggestions for what to do next? Thanks.
Best answer by John BView original