bricked sonos from new router?

  • 26 April 2021
  • 1 reply

Hi, I recently changed my router.The router supports both 2.4 and 5.0.


When I try to reset my Sonos to the new router, I get to the point that speaker does the chime noise, but then the speaker says that my speaker is not up to date and then forcefully exits the reconnection wizard. 


How do I either update the speaker, or ultimately reconnect my speaker to the router? 


My fear is that the Sonos is bricked and requires it be updated before changing the network. Please tell me at least that's not true!


Extra information:

I have one play 3, and two play 1. 

I have BT infinity, home hub 2. 



Best answer by Belly M 26 April 2021, 10:28

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1 reply

The BT Router is a piece of …


Turn off the 5GHz wiFi radio and try again.