Question

Beta 7 update fails - error 30

  • 18 November 2016
  • 6 replies
  • 412 views

I have a 4 speakers in total. Update kept failing returning error 30.

I unplugged all except 1 play 1 and connected it directly to switch instead of wireless.

Still fails with error 30. Checking /tmp/upgrade.log i noticed this url: http://update-firmware.sonos.com/firmware/beta/34.7-35161-v7.0-gagiar-RC1/34.7-35131-1-8.upd (query string removed)
returning this error: Upgrade failed: (30) network read I/O error

A previous update URL works fine. e.g. http://update-firmware.sonos.com/firmware/beta/34.7-34220-v7.0-ptfcwf-Beta3/34.7-34220-1-8.upd

Either the supplied query string is failing to pass some check to get the file or the URL is wrong.
Can you check please?

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6 replies

Userlevel 7
Badge +22
Beta issues should be reported and troubleshot via the beta team not the public forum.
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I'm having the same issue. Some components updated and some not. Can't roll them back either. Still waiting to hear from support
Userlevel 7
Badge +22
you could remove yourself from Beta and they should all revert.
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Tried that a few times. The components will not revert. Error 8 which is not covered in the troubleshooting guide. Reported to beta group but no answer so far
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Tried that. The components will not revert. Error 8 which is not covered in the troubleshooting guide. Reported to beta group but no answer so far
Beta issues should be reported and troubleshot via the beta team not the public forum.

Right. Sorry about that. For beta users I believe you go here: https://sonos.custhelp.com/app/beta/