Being told to renew Apple Music membership


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Sonos has suddenly stopped working with Apple Music, telling me that I need to renew my Apple Music membership and to do that by going to Apple Music and clicking on View Apple ID from my Apple Music account. My Apple Music membership did not expire though, it's still active and I can use it as normal, except through Sonos. I have clicked on View ID as directed, restarted iPad, deleted and reloaded Sonos app, logged out and back into Apple Music, restarted iPad to no avail. How do I fix this?

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110 replies

Had problems with Apple Music a couple of months ago that then resolved (yes my subscription is via Telstra). This morning I'm having the same problem (being told to renew my still valid membership). I tried reauthorising, then I tried uninstalling and reinstalling with no luck. Diagnostic report submitted: 7750348. Please help!
Userlevel 3
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There was an outage of Apple Music service for Telstra customers today. This issue has now been resolved. Are any users that experienced this issue on the 24th still having issues?
Userlevel 7
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Hi everyone,

If you're unable to play Apple Music and getting the renew membership message, please send in a diagnostic report and reply here with the confirmation number.
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Hi Everyone,

Just wanted to put out a few basic steps to try if you are being asked to renew the Apple Music Membership. (If you have a family account please do these steps from the phone or tablet with the primary account.)

1. Check to ensure that your account is up to date through the Apple Music app first. This can generally be found under the Manage Membership > Subscription portion of the Apple Music App.
2. If the subscription is active, from a phone or a tablet go to the Sonos app then Settings > My Services > Tap on Apple Music > Re-Authorize Account.
3. This will take you through the Re-authorization process, you will need your Apple ID password.
4. The Sonos app will reauthorize the connection and Apple Music should begin to work again.

If the above steps do not work, please remove the Apple Music Account and re-add it.

If you have a family account and the primary account is working with Sonos but the other accounts are not:
On your phone or tablet that has the primary account:

1. Go to Settings > iCloud > Family, then tap your name.
2. Under Family Purchases, review your account information.
3. Turn off and back on Share my purchases.

After going through those steps, try to play one more time using Apple Music on Sonos.
I too am receiving the same message, taken the same steps and still get same response. I can even play music from the iTunes app which was previously playing through the Sonos app. However I cannot get rid of the renew Apple Music membership screen mentioned above, and cannot access the iTunes library to change music.
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Sounds exactly the same as my problem. I should add that it's the same situation across all my devices (iPad, iPhone, MacBook).
I am experiencing the same problem with my iphone6s.

When I try to use apple music in Sonos I keep being asked to renew my already valid apple music membership.

Have deleted reinstalled Sonos, deleted reinstalled apple music account. Deleted, reinstalled apple account in sonos. In "my services" I have reauthorised my apple music account. All to of no avail.

I am going to escalate this matter to sonos direct.

God help me have the patience for this and not blow a fuse in my brain.

Considering all things in life I am grateful that I have a phone and and can even hear music.

Feeling better already.

Wish me luck
I'm having the exact same issue, keep getting asked to renew Apple Music. Even though I can play the songs that are in the queue from Apple Music.
I've spoken to Apple support and they have confirmed that I have no issues on their end and instructed me to contact Sonos Support.
I've tried reauthorising, removing the service and adding again and re-downloading the app.
Zeus, if you have any luck escalating the matter, would love to hear the solution.
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Hi all, can you please confirm your location and wether your Apple Music subscription is provided via Telstra? We are aware of an issue with Telstra subscriptions in Australia, and are currently working with both Apple and Telstra to resolve.
Hi Daniel H, I can confirm that I live in Australia and have my subscription through Telstra.
Hi Daniel H, same probelm with my Apple Music subscription via Telstra.
Hello Daniel, I have the same problem with my Apple music subscription and I also have the subscription through Telstra
Userlevel 4
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Hi Daniel H, I can confirm that I live in Australia and have my subscription through Telstra. We've opened a ticket with our Technical Support Team for you with reference: 160804-000447. Our colleagues will reach out once they have more news.
Userlevel 4
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Hi Daniel H, same probelm with my Apple Music subscription via Telstra. Your ticket number is: 160804-000451, our colleagues will reach out once they have news.
Userlevel 4
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Hello Daniel, I have the same problem with my Apple music subscription and I also have the subscription through Telstra Ticket 160804-000455 for you. Again, our colleagues will reach out once there is more info to share.
Hi Daniel, I am also located in Australia, and my subscription is also through Telstra.
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Hi Daniel, I am also located in Australia, and my subscription is also through Telstra. Your ticket is: 160804-000547
Same as me Telstra Australia
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Same as me Telstra Australia 160804-000764 is your ticket.
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Yep me too, Telstra Australia
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Yep me too, Telstra Australia
160804-000862 is your ticket number.
Myself as well, Telstra Australia
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Yup me too. My Apple Music Subscription is through Telstra as well. Same error on all Sonos Apps I use (IOS, MAC) 😞
works again now
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Woohoo!! Thanks Daniel H and other posters.