Being told to renew Apple Music membership


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Sonos has suddenly stopped working with Apple Music, telling me that I need to renew my Apple Music membership and to do that by going to Apple Music and clicking on View Apple ID from my Apple Music account. My Apple Music membership did not expire though, it's still active and I can use it as normal, except through Sonos. I have clicked on View ID as directed, restarted iPad, deleted and reloaded Sonos app, logged out and back into Apple Music, restarted iPad to no avail. How do I fix this?

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I am also getting the same message. My diagnostic number is 8006430
There was an outage of Apple Music service for Telstra customers today. This issue has now been resolved. Are any users that experienced this issue on the 24th still having issues?

Started working last night. All sorted here. Thanks for the info, Miles.
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There was an outage of Apple Music service for Telstra customers today. This issue has now been resolved. Are any users that experienced this issue on the 24th still having issues?
DIAGNOSTICS NUMBER 7751664
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Weirdly, mine is fine this morning.........
I am also having the same issue with a Apple Music subscription through Telstra. Can play music via Apple Music app but can't get to Apple Music service via Sonos. 😞
I am also having the same issue as of today of being asked to to renew my iTunes Music membership. It is still current (through Telstra). Restarted everything and made sure all devices are up to date. Removed and re-added Apple Music but still getting the message.

Diagnostic number - 7751377
Same issues. With Telstra in Australia. Diagnostic number: 7750772.

Exactly same, Telstra Australia subscription to Apple Music. Tried all the suggested methods to resolve this issue without success. Diagnostic number. 7750828


I too have the same issue, Apple Music + Telstra: Diagnostics: 7751136
Same issues. With Telstra in Australia. Diagnostic number: 7750772.

Exactly same, Telstra Australia subscription to Apple Music. Tried all the suggested methods to resolve this issue without success. Diagnostic number. 7750828
Sonos has suddenly stopped working with Apple Music, telling me that I need to renew my Apple Music membership and to do that by going to Apple Music and clicking on View Apple ID from my Apple Music account. My Apple Music membership did not expire though, it's still active and I can use it as normal, except through Sonos. I have clicked on View ID as directed, restarted iPad, deleted and reloaded Sonos app, logged out and back into Apple Music, restarted iPad to no avail. How do I fix this?
Same issues. With Telstra in Australia. Diagnostic number: 7750772
Same issue as Rayth and AvaQ. Apple Music working fine on Apple and Android devices, but not on Sonos. Diagnostic report is 7750785.

Cheers.
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Hi,

I've just had this issue as well. Being told that I need to renew. I am 1 month into a 6-month membership from EE in the U.K.

Diagnostic report is 7750636. Thanks.
Rayth, I'd recommend that you do as AvaQ did, and submit a system diagnostic, and post the number here, for the folks at Sonos to look at.
I have the same issue with Apple music and Telstra as AvaQ.
Had problems with Apple Music a couple of months ago that then resolved (yes my subscription is via Telstra). This morning I'm having the same problem (being told to renew my still valid membership). I tried reauthorising, then I tried uninstalling and reinstalling with no luck. Diagnostic report submitted: 7750348. Please help!
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Hi Everyone,

Just wanted to put out a few basic steps to try if you are being asked to renew the Apple Music Membership. (If you have a family account please do these steps from the phone or tablet with the primary account.)

1. Check to ensure that your account is up to date through the Apple Music app first. This can generally be found under the Manage Membership > Subscription portion of the Apple Music App.
2. If the subscription is active, from a phone or a tablet go to the Sonos app then Settings > My Services > Tap on Apple Music > Re-Authorize Account.
3. This will take you through the Re-authorization process, you will need your Apple ID password.
4. The Sonos app will reauthorize the connection and Apple Music should begin to work again.

If the above steps do not work, please remove the Apple Music Account and re-add it.

If you have a family account and the primary account is working with Sonos but the other accounts are not:
On your phone or tablet that has the primary account:

1. Go to Settings > iCloud > Family, then tap your name.
2. Under Family Purchases, review your account information.
3. Turn off and back on Share my purchases.

After going through those steps, try to play one more time using Apple Music on Sonos.
Same issue in the uk and fed up of paying 9.99 for something I can't use. Diagnostic number 7467747. Thanks in advance
I like how when you go through the trouble of searching for this topic and you click on the title of the post and there are absolutely 0 of the 90 plus replies available for reading.
Hi everyone,

If you're unable to play Apple Music and getting the renew membership message, please send in a diagnostic report and reply here with the confirmation number.



Hi, not working for me either. Diagnostic number 7346281. Thanks
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My diagnostic confirmation number is 7281209. As suggested my country is the same in my Sonos profile and Apple account, as well everything is up to date and accurate. One thing I did notice is that my SonosID is a different number under my profile, than it is under About my Sonos system. Why would that be and would this affect the ability to play Apple Music. It worked up until a few days ago. It seems that once my free trial with Apple Music ran out that this started happening. My account has the proper credit card info. I'm not sure how to proceed from here

It probably means that the system was set-up using a different e-mail address than your Sonos profile. You should try and get those aligned.
My diagnostic confirmation number is 7281209. As suggested my country is the same in my Sonos profile and Apple account, as well everything is up to date and accurate. One thing I did notice is that my SonosID is a different number under my profile, than it is under About my Sonos system. Why would that be and would this affect the ability to play Apple Music. It worked up until a few days ago. It seems that once my free trial with Apple Music ran out that this started happening. My account has the proper credit card info. I'm not sure how to proceed from here
Hi everyone,

If you're unable to play Apple Music and getting the renew membership message, please send in a diagnostic report and reply here with the confirmation number.
I have the same issue in Canada 7281208 is my diagnostic number
Hi everyone,

If you're unable to play Apple Music and getting the renew membership message, please send in a diagnostic report and reply here with the confirmation number.