My Sony xh95 (x950h) and Beam are not connecting. I'm using the Beam's included hdmi cable into the tv's hdmi arc port. I've switched Bravia sync on, which I understand is Sony's term for CEC.
The TV can see that something's in the port as it is shown as a connected input, but the Beam does not show up in the Bravia sync device list, no audio is outputted and the sonos app reports a CEC error. Spotify works fine on the Beam via the android app.
Any help appreciated! Feel like I've tried everything.
Best answer by Corry P
Welcome to the Sonos Community!
First, Bravia Sync is indeed Sony’s term for CEC, and Sonos needs it in order to work over HDMI-ARC.
I recommend you unplug your TV from power for at least 30 seconds. Please unplug the Beam from power too. Plug the Beam back in, and when it gets a solid white light, plug in the TV too.
Double-check the TV settings, and see if you can get TV audio from the Beam.
If you’re still having problem, please repeat the unplugging, but disconnect any other HDMI devices from the TV. If that works, connect your devices back up, one at a time and testing each time, until you find the problem device. If you can, disable CEC on that device. If that’s not an option, you may need to get CEC-less adaptor for it.
If you still don’t get your TV and Beam to connect properly, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.