Beam Gen 2 Popping/Crackling On Video Start/Stop

  • 7 October 2021
  • 5 replies
  • 62 views

Hi all,

I recently replaced my Beam Gen 1 with a Gen 2 and, since then, I have noticed a popping/crackling sound whenever I start and stop videos on my Apple TV. I observed this behavior in Netflix and Prime. This issue did not happen at all with my Gen 1, and all of the equipment and chords are the same.

 

Equipment Settings

Apple TV 4K, Model A1842

  • Video > Format > 4K SDR
  • Video > Match Content > Match Dynamic Range > On
  • Video > Match Content > Match Frame Rate > On
  • Audio Format > Change Format > Off
  • Audio Format > Dolby Atmos > On

Sony BRAVIA XR A80J

  • Audio > Sound mode sync > On
  • Audio > A/V sync > Auto
  • Audio > eArc mode > Auto
  • Audio > Digital audio out > Auto 1
  • Audio > Dolby Digital Plus output > Dolby Digital Plus
  • Audio > Pass through mode > Auto

HDMI Cables are High Wings 8K UHD - https://www.amazon.com/dp/B08KSY32VR

 

Has anyone else experienced this type of issue with the Gen 2?

Thanks,

Kevin


5 replies

Userlevel 7

If you turn off Match Dynamic Range and Match Frame Rate on the Apple TV, does it remove the popping/crackling?

@GuitarSuperstar changing those two settings made no difference, the popping still occurs.

In the Audio settings, I disabled Dolby Atmos and turned Change Format to Dolby 5.1 and that stopped the popping. A large part of the reason that I upgraded to the next generation Beam was for Dolby Atmos support while watching movies, so I’ll likely return it if there isn’t a solution for this.

I didn’t mention it in my original post, but my Sonos setup is:

1x Sonos Beam (Gen 2)

1x Sonos Sub

2x Sonos Play:1

 

@GuitarSuperstar changing those two settings made no difference, the popping still occurs.

In the Audio settings, I disabled Dolby Atmos and turned Change Format to Dolby 5.1 and that stopped the popping. A large part of the reason that I upgraded to the next generation Beam was for Dolby Atmos support while watching movies, so I’ll likely return it if there isn’t a solution for this.

I didn’t mention it in my original post, but my Sonos setup is:

1x Sonos Beam (Gen 2)

1x Sonos Sub

2x Sonos Play:1

 

Just perhaps for elimination purposes, have you tried your setup using the default HDMI cables that were provided with the products? Just to make sure that it isn’t related to the HDMI leads.

I should also mention that the Beam is plugged into the eArc HDMI port, and is wired to ethernet.

Userlevel 7
Badge +17

Hi @Yeti Bash 

Welcome to the Sonos Community!

If you haven’t tried rebooting all the involved devices by unplugging them for a minute or so, I recommend you do so. If that doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, but also to gather data on the issue. Thank you.

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