Beam dropping sound intermittently when playing from TV

  • 2 August 2018
  • 0 replies
  • 290 views

I have a Sonos Beam connected to my Sony XBR-65X900E via HDMI ARC. When watching content from my Apple TV 4K (connected to the TV via HDMI), the sound will drop out for 4-5 seconds at a time every 5-10 minutes. This doesn't happen when playing music from the Sonos app or from the Spotify app. Both the Sonos system and the TV software are up to date.

It seems like this is an audio processing issue somewhere along the line, so I have tried adjusting the audio settings in both the Apple TV and in the Sony TV, but the issue persists. Help would be greatly appreciated!

Diagnostics code: 736597105

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