Bass distorted on the Play 1

  • 10 July 2018
  • 1 reply
  • 198 views

Hey guys had a play 1 for a while no problems until recently. Bass is far too distorted. Turned true play off was slightly better. But then decided to do a factory reset and now it's worse. Have to keep volume low and bass and treble to the minimum. Needless to say this is not ideal.

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1 reply

Userlevel 7
Badge +19
Hi there, Lyndonimus. Thanks for posting and welcome to the Community. If you are having troubles with audio quality across multiple audio sources, I would recommend giving our support technicians a call to troubleshoot this in real time. They are able to get a closer look and determine if the unit is defective and replace as needed. Thanks!