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audio skips intermittently while watching a movie

J
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Here is my diagnosis code: 1444175297

i watched mortal Kombat and now Stowaway on HBO Max and Netflix, respectively. The sound has gaps intermittently and I have already disconnected the hdmi cable and restarted the sonos arc and I’m still getting the same issue. 

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Best answer by Airgetlam 9 May 2021, 07:11

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4 replies

Airgetlam

While you wait on Sonos to look at that diagnostic, check the TV for software updates, then reboot it by unplugging it from the wall for two minutes.

Bruce
J
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@Airgetlam thanks the additional troubleshooting step I’ll check for a firmware update and unplug the tv from the wall outlet. I’ll update you on my findings. 

J
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Someone from Sonos can you please respond to my post? 

Xander P
Userlevel 6
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Hi @Jbrow, thanks for reaching out to the Sonos Community.

Are you still having issues with TV audio skipping?

If so, mind sending a fresh diagnostic? We’ll be happy to take a look.

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