Audio dropping out/tracks skipping

  • 12 March 2019
  • 0 replies


Hope someone can help, because this is driving me crazy.

I have a Sonos setup that consists of:

Sonos CONNECT x2
Sonos One x3
Sonos Play:1 x2 (a stereo pair)

All dotted around my house. Wi-Fi coverage and speed is great, using two Orbi routers, and I can get 380Mb/s practically everywhere.

However, I’ve long had the following problems:

- Radio stations from TuneIn cutting out for a few seconds at a time
- Spotify tracks skipping to the next one (Apple Music is better for me, though my wife uses Spotify)
- One speaker cutting out for 10-20 seconds at a time while other speakers play fine

Things I’ve tried:

- New routers (I changed from Apple Airport Extremes)
- Using a Sonos mesh network with one or more connected via Ethernet
- Changing the Wi-Fi channel on the Sonos system
- Swapping the CONNECTs around, and gradually swapping Play:1s for Sonos One units

I have submitted a diagnostic: 1904767220

Any more ideas?

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