Answered

audio dropout

  • 18 August 2021
  • 4 replies
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very rarely can I play music through all speakers without one or more speakers constant connecting / disconnecting. It is often also very slow to toggle speakers on : off. 
 

One speaker is wired and is driving Sonos net. I’ve tried all channels with no better luck. What can I do? I think a boost would not help much, correct?  Should I try to hard wire more? Or disconnect all? 
 

Also how does one generate the connectivity matrix so that I can further debug?

 

thanks 

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Best answer by GuitarSuperstar 18 August 2021, 18:33

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4 replies

Userlevel 7

What model router are you using? You might try unplugging all of your speakers for a couple of minutes and rebooting your router.
 

Have you tried changing the router’s wireless channel?

https://support.sonos.com/s/article/4769?language=en_US

 

You can also try to reduce wireless interference:

https://support.sonos.com/s/article/3286?language=en_US

 

To access the matrix, use this URL:

http://sonosIPaddress:1400/support/review

We use unifi APs.

Each AP is on a different channel so we likely span the full 3G spectrum.

Here is the matrix.

 

 

Userlevel 7

From my limited knowledge of the matrix, yours actually looks pretty good other than some wireless interference in the family room and bedroom.

Search these forums for “Unifi AP” and you’ll find many threads with users with Unifi APs and you can find some possible solutions that might work for you.

Userlevel 1
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Don't know, if this will help you but I just posted this.  My problem was fixed by getting rid of boost.  Try removing the hardwire connection to your router and having your entire system operate wirelessly.  https://en.community.sonos.com/troubleshooting-228999/fixed-library-dropouts-dropped-the-boost-6862350