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Answered

Audio Drop Outs

  • 18 June 2018
  • 3 replies
  • 116 views
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When playing music or watching tv speaker audio dropping out my diagnostic number is 897193372

3 x play one
Playbar
Sub
Play 3
Play 5
icon

Best answer by Chris 18 June 2018, 22:01

network issue - are you running Sonosnet. If you aren't - with that many speakers you really should be. What happens if you hook one of the speakers to your router via ethernet cable (sonosnet)
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3 replies

Chris
Userlevel 7
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network issue - are you running Sonosnet. If you aren't - with that many speakers you really should be. What happens if you hook one of the speakers to your router via ethernet cable (sonosnet)
Respect the Queue (1)Move (2)Beam (1)SonosOne (1)Playbar (3)Play5 (4)Play1 (3)Play3 (3)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
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Great thanks Chris all sorted sounds great with no interruptions much appritiated?
Chris
Userlevel 7
Badge +22
If your running Sonosnet now - make sure Sonosnet and your home wifi are 5 channels apart so you dont't have any issues. Sonosnet channel can be set in sonos app more... settings...advanced.
Respect the Queue (1)Move (2)Beam (1)SonosOne (1)Playbar (3)Play5 (4)Play1 (3)Play3 (3)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings

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