Audio cutting out on Play 3

  • 27 February 2021
  • 2 replies
  • 101 views

Recently, my Kitchen Sonos Play 3 has been breaking up whilst playing music. 

The other day, it was grouped with my Living Room Connect. They were both playing music working perfectly, and then the Kitchen speaker started to stutter and the audio cut off completely. About 30 seconds later it began playing again, in sync with the Living Room speaker. 

Just now, the Kitchen speaker started to break up again. I have submitted a diagnostic report 963986265. Please note the speaker has been operating perfectly normally in this location for years. 

Please advise on how to fix this. Thank you


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2 replies

Userlevel 7

Try unplugging your Play:3 from power for about a minute. Also try rebooting your router.

Thanks @GuitarSuperstar I’ll try that. Please note though that we turn off all the speakers at night, and the system is in a Boost set up, not using our router’s WiFi. We have never had this problem before, and had this set up for years.