Answered

As usual updated now 1st gen play 5s wont work

  • 11 October 2018
  • 2 replies
  • 86 views

Please please someone help me!
I bought my speakers & controller back in 2010 & have added speakers over the years. It seems every time I update it causes issues, either my speakers wont work or music library wont play.
I have just updated & again my paired play 5 speakers wont play - I cant seem to find anywhere how to access the app in order to un pair & re configure. Im using a Mac & it seems to have completely vanished.
I would be very grateful if someone could point me in the right direction.
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Best answer by jgatie 11 October 2018, 19:19

Classic symptoms of a wonky router giving out duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
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2 replies

Classic symptoms of a wonky router giving out duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
Thanks for the quick response - I will give what you suggested a go