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App won’t connect to system on iPhone

  • 22 November 2020
  • 2 replies
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Running the latest app version (12.2.1) and iOS 14.2 on an iPhone X, Sonos app won’t connect to my 2 Sonos Ones. However my iPad running the Sonos app version 12.1.2 works perfectly fine. I’ve tried deleting the app and reinstalling from my iPhone as well as resetting the router and unplugging the Sonos devices. Still getting the “Unable to connect to Sonos” error message on my phone app and unsure how to fix it. Any help is appreciated! 

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Best answer by ClausN 22 November 2020, 22:38

Restart your Iphone, check that Iphone is connected to the same network as the Ipad and Sonos, and check that Iphone has access to local network in the Privacy settings:

https://support.sonos.com/s/article/290?language=en_US

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Userlevel 4

Restart your Iphone, check that Iphone is connected to the same network as the Ipad and Sonos, and check that Iphone has access to local network in the Privacy settings:

https://support.sonos.com/s/article/290?language=en_US

Thanks Claus. I ended up connecting the speaker to the router and reconnected that way. Seems to be working now. Thanks!

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