The Sonos app has been getting worse and worse in terms of connecting to my systems. A lot of the time only some of them appear, if I reboot my phone and the sometimes the systems they reappear. Now it cant connect and keeps telling me my network has changed or that I need to reboot my router and reconnect my systems.
They are connected to the network fine and can stream music, just I cannot talk to them using the app. Anyone had a solution from Sonos to fix this, the app used to work so well now the whole system is bordering on useless.
Best answer by Corry P
Welcome to the Sonos Community!
To be honest with you, that sounds a lot more like issues with your network than with the Sonos app.
Do you happen to have a BT Smart Hub 2? If so, I recommend you read this topic:
In short, your BT Smart Hub 2 will have recently updated it’s firmware and this has been confirmed to cause a problem with allowing devices connected to 5GHz to communicate with devices connected to 2.4GHz, and vice versa.