Answered

app issues


I keep having issue with the app not connecting to the move or beam...internet signal is fine

icon

Best answer by GuitarSuperstar 4 March 2021, 21:33

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

6 replies

Userlevel 7

Try rebooting your router and restarting your phone.

Tried that but it keeps happening, don’t think sonos likes Wi-fi 

Userlevel 7

Be sure your phone is on the same Wi-Fi network as the speakers.

Do you use a VPN connection?

Are you able to wire your Beam to your router with an ethernet cable?

The phone is connected to the same Wi-fi. The beam isn’t connected with  cable but I could use a cable to re set it if that’s what you mean?

Userlevel 7

I mean connecting your Beam to your router with an ethernet cable to see if that improves the Sonos app’s ability to connect to the speaker.

You could be experiencing Wi-Fi interference. Read this article for ways to reduce wireless interference: https://support.sonos.com/s/article/3286?language=en_US

Ok, will do. Anything to stop all the hassle👍
thanks for the advice