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App freezes when I search for anything

  • 23 March 2018
  • 1 reply
  • 107 views

For the last week or more my app has been freezing as soon as I type something in the search bar. It was periodic at first but now I cannot search anything which defeats the purpose of Sonos for me. Have been using for years now. I have tried deleting the app and starting over 3 times but that doesn’t help. Please help!!!!
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Best answer by Jeff S 5 April 2018, 20:33

For the last week or more my app has been freezing as soon as I type something in the search bar. It was periodic at first but now I cannot search anything which defeats the purpose of Sonos for me. Have been using for years now. I have tried deleting the app and starting over 3 times but that doesn’t help. Please help!!!!

Hi mspiedt,

It would help to have a bit more information here. Are you using the app on a mobile device, such as an iPhone or Android, or are you using the desktop app? What is the source of the audio you're searching for, local share or music service?

Please submit a diagnostic report after this happens, then reply with the confirmation number and I'll look into this for you.
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For the last week or more my app has been freezing as soon as I type something in the search bar. It was periodic at first but now I cannot search anything which defeats the purpose of Sonos for me. Have been using for years now. I have tried deleting the app and starting over 3 times but that doesn’t help. Please help!!!!

Hi mspiedt,

It would help to have a bit more information here. Are you using the app on a mobile device, such as an iPhone or Android, or are you using the desktop app? What is the source of the audio you're searching for, local share or music service?

Please submit a diagnostic report after this happens, then reply with the confirmation number and I'll look into this for you.